Complete Service Management Features for Modern Service Businesses

Manage customers, products, warranty, service calls, contracts, engineers, billing, vendors, payments, and branches from one connected platform.

SCROLE is designed specifically for service businesses handling repairs, maintenance, warranty support, installations, and after-sales operations.

SCROLE Invoice Management Screenshot

Centralized dashboard to manage calls, customers, billing, AMC, engineers, reports, and complete service operations.

Core Features

Features That Simplify Your Service Business

Service Call Management

Manage customer complaints, engineer assignments, and service progress from one centralized workflow.

Service call creation
Engineer assignment
Status tracking
Warranty identification
Send updates on WhatsApp, in one click
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Customer Product & Warranty Tracking

Track customer products, serial numbers, warranty periods, and complete product-wise service history.

Warranty tracking
Product history
Serial number management
Warranty call prompts
Installation records
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AMC & Contract Management

Manage AMC, ASC, and custom contracts with renewal reminders and contract-wise service history.

Custom contracts — Antivirus, CCTV, Software Licenses, and more
Contract expiry tracking
Renewal reminders
Multi-product contracts
Contract history
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Customer Management CRM

Maintain customer profiles, service history, payments, contracts, and communication records.

Customer profiles
Pending payment tracking
Customer grouping
Communication tools
Birthday reminders
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Role-Based Access & Team Management

Provide separate operational panels for engineers, office staff, managers, and business owners.

Engineer panel
User permissions
Branch-wise access
Less calling between office and engineers
Collection tracking
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PDF Invoice & Billing

Generate professional invoices with labour charges, spare usage, and complete service details.

PDF invoices
WhatsApp & email sharing
Labour billing
Spare billing
Invoice history
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Spares Used Tracking

Track spare parts used during service calls to improve billing accuracy and repair visibility.

Spare usage tracking
Engineer accountability
Repair history
Billing accuracy
Service transparency
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3rd Party Service & Vendor Management

Track outsourced repairs, vendor activity, pending balances, and product movement efficiently.

Completely an internal affair, Not shown in any customer report.
Track vendor work — hidden from your customer
Product movement history
Vendor balances
Outsourced repair management
Internal tracking workflows
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Multi-Branch Management

Manage multiple branches with centralized visibility, reporting, and branch-wise access control.

Branch switching
Centralized reporting
Branch-wise analytics
Access control
Multi-branch operations
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Additional Operational Features

Practical Tools Designed for Everyday Service Operations

SCROLE includes several supporting tools that help service businesses manage communication, collections, reports, reminders, and operational workflows more efficiently.

WhatsApp & Email Communication

Send updates, invoices, reminders, and communication instantly.

Payment Collection Tracking

Track engineer collections, pending balances, and payments.

Reports & Analytics

Download raw reports and monitor branch-wise operational analytics.

Contract Renewal Reminders

Send automated expiry reminders for AMC and service contracts.

Birthday Greeting Automation

Automatically send birthday wishes to customers and contacts.

Address Label Printing

Print customer labels quickly for logistics and service operations.

Office Reminders

Set reminders for team follow-ups, payments, renewals, or any task — never miss a beat.

Internal Service Logs

Maintain product-wise history, logs, and pending collections.

Simple, Practical & Easy to Use

Built for Real Service Teams — Without Complicated ERP Workflows

SCROLE focuses on practical usability instead of unnecessary complexity, helping service businesses manage operations faster and more efficiently.

Service Coordinators
Engineers & Technicians
Office Staff
Managers
Business Owners

No unnecessary complexity. Just the practical tools required to manage service operations efficiently.

Simplify AMC & Contract Management with Better Visibility and Control

SCROLE helps service businesses manage contracts, renewals, product coverage, and contract-linked service history from one organized platform.